1. No refunds after payment
Once payment is completed, we do not offer voluntary refunds, returns, exchanges, or cancellation refunds. This applies to the digital kit, deployment-only purchases, and the kit-plus-deployment bundle, whether or not you have accessed the code, booked the service, or started using the product.
A change of mind, accidental selection, lack of use, lack of technical experience, or a decision not to complete setup does not qualify for a voluntary refund. Review the documentation, technical requirements, included services, and separate provider costs before purchasing.
2. Cancellation and rescheduling
You can leave checkout before completing payment. After payment, cancelling your plans or deciding not to use deployment help does not create a voluntary refund entitlement. There is no recurring OwnPost subscription to cancel.
If you need to rearrange deployment help, use the booking or support details in your customer account. Rescheduling depends on availability and any arrangements agreed with you; it does not automatically cancel or refund the order.
3. Missing access or payment problems
If payment succeeded but access or booking instructions are missing, request a sign-in link using your checkout email, then check your spam folder and GitHub invitations, then contact support with your order reference. Do not pay again just because verification or delivery is delayed.
Report suspected duplicate, incorrect, or unauthorized charges promptly through the support details in your receipt or Dodo Payments. We will work with the payment provider to investigate and arrange any correction or remedy that is due. Do not include card numbers or security codes.
4. Rights that still apply
This policy does not remove rights or remedies that cannot be waived under applicable law, including remedies for non-delivery, defective or misdescribed products or services, and any applicable cancellation rights. It also does not override Dodo Payments’ applicable terms, payment-network rules, or decisions it is required to make as merchant of record.
Where an exception requires a refund or another remedy, it will be handled through the applicable payment-provider process. This policy does not itself waive any statutory digital-content withdrawal right; any legally required consent and acknowledgment must be obtained separately.
5. Questions about an order
Include the email used at checkout, your order reference, and a description of the issue when contacting us.
OwnPost
Use the contact form to reach our team. If you have already purchased, you can also use the support details in your Dodo Payments receipt.